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Frequently Asked Questions
All orders are professionally packaged in our fulfillment center. You will receive a shipping confirmation from us by email when your order has left our warehouse.
We ship with DHL.
• Netherlands: Next business day at home – Order before 10 p.m.
• Orders on weekends, will be shipped the first business day.
• The delivery time for France/Belgium/Sweden/Germany/England is 3 to 7 working days.
• Orders are delivered Monday through Friday; unfortunately, there is no delivery on Sundays and holidays.
• Delivery times are in most cases between 09:00 and 22:00.
• Are you not at home? Most packages are simply delivered in the mailbox.
• During busy periods, such as around the holidays, your product may be delivered later or in the evening.
Shipping time outside the Netherlands.
America, Canada, islands within the EU, Switzerland 7-9 business days
Europe 3-4 business days
All orders are professionally packed and checked in our warehouse. If your order suffered damage during the shipping process, you’re not completely satisfied with your purchase, or the glasses don’t look as good as expected after all? Then please feel free to contact and we will obviously resolve this as soon as possible. You always have the right to cancel and return your order within 14 days of ordering without giving a reason. 14 days return right, please note 14 days return right we received it. You can return your order in its original packaging, in most cases using letter post. We will then exchange the package for you or refund the purchase price within 10 business days.
Return (exchange) shipping costs are at your own expense. Return without a track and trace code is at your own risk.
The right to return and exchange applies only to undamaged, unused and complete sunglasses. Of course, you may view and try on sunglasses as in-store. However, glasses you have worn cannot be returned or exchanged. Also be sure to handle the packaging of the glasses carefully. Glasses that you wish to return or exchange must, as far as reasonably possible, be in their original condition and packaged in the same packaging in which you received them.
Step 1: Send us an email firstname.lastname@example.org, we will send you the related information. ( do not return an order without notifying us, you will receive the correct details from us)
Step 2: You will be notified when the return is received and processed with us.
We encourage you to first report complaints to us by emailing email@example.com. If this does not lead to a solution, it is possible to submit your dispute for mediation through European Commission. This ODR platform. From February 15, 2016, it will also be possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere you are free to file your complaint through the platform of the European Union.
Most frames are made of copper and the lenses are polycarbonate. Some models are made of stainless steel.
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